Privacy Policy

Last updated: January 2024

1. Introduction

Sanctuary Shine ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, postal address, and postcode.
  • Service Information: Details about your cleaning requirements, property type, and scheduling preferences.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our cleaning services
  • To respond to your enquiries and provide quotes
  • To process bookings and payments
  • To communicate with you about your account or services
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your data.
  • Contract: Where processing is necessary for the performance of a contract with you.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection law, you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@sanctuaryshine.co.uk
Phone: 0161 123 4567
Address: 13 Moorsholme Ave, Manchester, M40 9BW